Refund policy
Thank you for shopping with us. We want you to be happy with your purchase. Please read our Return & Refund Policy carefully.
Returns
We accept returns within 7 days of receiving your order.
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- Proof of purchase or order confirmation is required.
- Certain items such as personal care products, hygiene items, and customized products may not be eligible for return.
Damaged or Wrong Products
If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos/videos of the product and packaging
After verification, we will arrange a replacement or refund.
Non-Returnable Items
The following items cannot be returned:
- Used products
- Gift cards
- Customized or personalized items
- Clearance or final sale items
- Certain baby or hygiene-related products after opening
Refunds
Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method within 5–10 business days.
- In case of Cash on Delivery (COD) orders, refunds may be processed via bank transfer or store credit.
Order Cancellation
- Orders can be cancelled within 12 hours of placing the order or before shipment.
- Once the order has been shipped, cancellation may not be possible.
Return Shipping
- Customers may be responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
- Shipping charges are non-refundable.
Exchange Policy
We only replace items if they are defective, damaged, or the wrong item was delivered.
Contact Us
For return, refund, or exchange requests, contact us at: